Question 1

What is your phone number?

Accepted Answer

671-969-2884

Question 2

My size is sold out. Will you restock?

Accepted Answer

We do restocks on popular selling items when we can. To make sure you never miss a restock, be sure to subscribe on our homepage.

Question 3

I need to cancel my order. Can i do that?

Accepted Answer

We do not cancel orders. However, in the rare event you need to cancel due to error, you must immediately contact Customer Service at 671-969-2884 or email at info@threadsguam.com. Every effort will be made to accomadate the cancellation of your order as long as it has not been shipped. Please do note that a 10% restocking fee will be assessed for any canceled orders.

Question 4

I tracked my order and it says it was delivered but i still haven't received it. What should I do?

Accepted Answer

Please contact your local post office first to see if they can assist you direclty by locating your package. Kindly allow 2-3 business days before contacting us from the delivery date of the delivery scan. This allows the postal service time to re-route your package. If the package is still not located, please contact us via email at info@threadsguam.com. We will try our best to help locate your package and get it delivered to you in a timely manner.

Question 5

I am trying to use two discount codes and it's not working. Is that correct?

Accepted Answer

Yes, our website only allows one discount code per purchase.

Question 6

I would like to pick up my order. How do I do that?

Accepted Answer

You can select "in store pick up" on the cart page at the time of checkout.

Question 7

Do you have a storefront location?

Accepted Answer

Yes, as a matter of fact we have two locations here on Guam. Please go back to the homepage and see all detailed information for each location.

FAQ