FAQ

671-969-2884

We do restocks on popular selling items when we can. To make sure you never miss a restock, be sure to subscribe on our homepage.

We do not cancel orders. However, in the rare event you need to cancel due to error, you must immediately contact Customer Service at 671-969-2884 or email at info@threadsguam.com. Every effort will be made to accomadate the cancellation of your order as long as it has not been shipped. Please do note that a 10% restocking fee will be assessed for any canceled orders.

Please contact your local post office first to see if they can assist you direclty by locating your package. Kindly allow 2-3 business days before contacting us from the delivery date of the delivery scan. This allows the postal service time to re-route your package. If the package is still not located, please contact us via email at info@threadsguam.com. We will try our best to help locate your package and get it delivered to you in a timely manner.

Yes, our website only allows one discount code per purchase.

You can select "in store pick up" on the cart page at the time of checkout.

Yes, as a matter of fact we have two locations here on Guam. Please go back to the homepage and see all detailed information for each location.